Key Responsibilities

• Maintain face to face sales and enquiries from customers at the airport, following SOPs.
• Deliver an exceptional customer experience and to achieve individual revenue and quality targets. 
• Maintain a thorough knowledge of all flyadeal products, services, and systems, 
• Provide accurate information and updates at all times. 
• Promote and sell relevant additional products to enhance the customer’s journey.
• Ensure all data entered into flyadeal systems is accurate and within established guidelines. 
• Participate in all team efforts and projects, communicating feedback to escalating recurring issues identified during each shift.
• Deal professionally with customer issues, taking all possible actions to resolve the issue to their fullest satisfaction.
• Ensure that all sales (as per Daily Sale Report) are accurately reconciled and banked as per SOP.
• Work with CEC team and airport colleagues to minimize disruption to Customers during flight delays and cancellations.

Requirements

• Bachelor’s Degree or Equivalent with Minimum 1 years of job-related experience. or High School Qualification with Minimum 2 years of job-related experience.  
• Experience in reservations/ticketing, sales, customer services.
• Fluency in English Language